Last updated: 13 October 2026
1. Who We Are
Welcome to Lotus Bazar.
Our website address is: https://lotusbazar.co.uk
Lotus Bazar is an online grocery store offering grocery products, fresh fish, meat, and other food and household essentials to customers in the United Kingdom.
In this Privacy Policy, “we”, “our”, and “us” refer to Lotus Bazar.
2. Information We Collect
We may collect the following information when you use our website or place an order:
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Your name and contact details.
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Billing and delivery addresses.
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Email address and telephone number.
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Order details, purchased products, and delivery instructions.
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Payment status and transaction references.
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Account information, if you register on our website.
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IP address, browser information, and website usage data.
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Information you provide when contacting customer support or leaving a review.
We only collect information that is reasonably necessary for operating our website, processing orders, providing customer service, and meeting our legal obligations.
3. How We Use Your Information
We may use your information to:
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Process, confirm, prepare, and deliver your orders.
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Contact you about your order, delivery, refund, or replacement.
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Process payments through our payment providers.
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Respond to your questions and complaints.
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Manage your customer account.
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Improve our website, products, and services.
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Detect fraud, prevent abuse, and protect website security.
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Meet applicable legal, accounting, tax, and food-safety obligations.
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Send promotional emails where we have an appropriate legal basis and any required consent.
You can opt out of marketing communications at any time.
4. Payments
Payments made through our website may be processed by third-party payment providers. Your payment information will be handled according to the relevant provider’s privacy and security practices.
We do not intentionally store complete payment card details on our website unless a properly secured and compliant payment system specifically supports this.
5. Who We Share Your Data With
We may share relevant information with trusted service providers when necessary, including:
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Payment processing providers.
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Delivery companies and couriers.
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Website hosting and technical support providers.
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Email and customer service providers.
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Fraud prevention and website security services.
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Accountants, professional advisers, or authorities where legally required.
We do not sell your personal information to third parties.
Service providers should only use your information as permitted by applicable law and the arrangements governing their services.
6. Cookies
Our website may use cookies and similar technologies to operate correctly and improve your shopping experience.
These technologies may be used to:
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Keep products in your shopping basket.
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Maintain your login session.
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Remember relevant website preferences.
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Support checkout and payment functionality.
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Understand website performance and usage, where enabled.
Strictly necessary cookies may be used to provide services you request. Non-essential analytics or advertising cookies will be used only where required consent has been obtained.
You can manage cookies through your browser settings and any cookie preference tools available on our website. Disabling certain cookies may affect shopping basket, login, or checkout functionality.
7. Comments, Reviews, and Contact Forms
If you leave a review, submit a comment, or contact us through a form, we may collect the information you provide, together with relevant technical information used for security and spam prevention.
If an anonymised version of your email address is used with a profile-picture service such as Gravatar, that service may process information according to its own privacy policy.
Public reviews or comments may be visible to other visitors. Please avoid including sensitive personal information in public submissions.
8. Embedded Content and Third-Party Services
Our website may include content or services provided by other websites, such as payment tools, maps, videos, or social media features.
Third-party services may collect information about your interaction with their content according to their own privacy policies and cookie settings.
We encourage you to review the privacy policies of any third-party services you use.
9. How Long We Retain Your Data
We retain personal information only for as long as reasonably necessary for the purposes described in this policy.
Order, transaction, and accounting records may be retained for the periods required by applicable UK law. Customer account information, reviews, and support communications may be retained for as long as needed to manage accounts, provide services, resolve disputes, or meet legal obligations.
When information is no longer needed, we will securely delete it or anonymise it where appropriate.
10. Your Privacy Rights
Depending on the circumstances and applicable law, you may have the right to:
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Request access to your personal information.
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Request correction of inaccurate information.
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Request deletion of your information.
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Request restriction of certain processing.
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Object to certain uses of your information.
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Request a copy of information in a portable format.
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Withdraw consent where processing relies on consent.
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Complain to the UK Information Commissioner’s Office (ICO).
To exercise your rights, contact us using the details provided on our website. We may need to verify your identity before processing a request.
You can find information about the ICO at https://ico.org.uk/.
11. Data Security
We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, or disclosure.
However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
12. Children’s Privacy
Our website is intended for people who can lawfully place orders and use our services. We do not knowingly collect children’s personal information unnecessarily.
If you believe a child has provided personal information to us, please contact us so we can review the matter.
13. International Data Transfers
Some of our service providers may process information outside the United Kingdom. Where applicable, we will take steps required by UK data protection law to ensure appropriate safeguards are in place.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business, website, services, or legal requirements. The latest version will be published on this page with its updated date.
15. Contact Us
If you have questions about this Privacy Policy or how we handle your personal information, please contact us through the contact page on our website:
Website: https://lotusbazar.co.uk
Please include “Privacy Policy Enquiry” in your message so we can direct your enquiry appropriately.